Warranty

All purchases from ForeverCharms will be covered under the following limited warranty:
  • If you are not entirely satisfied with your purchase, you have 48 hours after receipt to inform us. You will receive a full refund or exchange. The return shipping cost will be covered by us (this excludes the wrong sized item). If you want to exchange your item for a different size you are responsible for the return shipping cost as well as the shipping cost for the new item.
  • You will be covered for any manufacturer faults, up to 14 days after receipt of your order. All shipping cost will be covered by us. You will receive a full refund, exchange or gift voucher (as per your choice).
  • You will be covered up to 75% of the replacement cost for any manufacturer faults, up to 30 days after receipt of your order. All shipping cost will be for your account. Your item will be replace by us after you paid all shipping cost (return shipping as well as new item replacement) together with the 25% replacement fee. Your item will be replaced with the same item, only if the item has been discontinued, you will receive a gift voucher. 
  • No refunds apply after 30 days. 
  • You will be covered up to 50% of the replacement cost for any manufacturer faults, up to 60 days after receipt of your order. All shipping cost will be for your account. Your item will be replace by us after you paid all shipping cost (return shipping as well as new item replacement) together with the 50% replacement fee. Your item will be replaced with the same item, only if the item has been discontinued, you will receive a gift voucher. 
  • Our warranty are limited to 60 days, after 60 days we will not take any responsibility.

The following exclusions will apply:

  • Accidental loss of item/s
  • Accidental damage
  • Chemical damage
  • Improper use
  • Misuse
  • Oxidation (Tarnishing)

Please Note

  • Special orders and bulk orders are not refundable once placed.

We will contact you as soon as possible to arrange for the return of the items to us. The items must be unused and in the original packaging, except for manufacturer defects.

We reserve the right to amend the warranty and T&C at any time without prior notification.